1. GENERAL

Excluso Bespoke Gifts & Décor (and any entity associated or owned directly or indirectly by Excluso) takes cognisance of the importance of protecting your personal information and as such subscribes to the principles, outlined in Section 51 of the Electronic Communications and Transactions Act 2002, that governs your right to privacy of your personally identifiable information, as well as the Protection of Personal Information Act, 4 of 2013 (POPIA), which gives effect to the constitutional right to data privacy in terms of Section 14 of the Bill of Rights of the Constitution.

POPIA deals with your constitutional right to privacy and the right to access of information. This includes how and why we collect, process, share, store and access information.

This Privacy Policy relates to the collection and use of personal information you may supply to us through your use of any of our service channels and such policy therefore governs the manner in which your personal information will be dealt with.

Last updated: September 2022

This Policy sets out the responsibilities and obligations of all persons who use, access, or receive any form of information and communication from Excluso Bespoke Gifts & Décor via its electronic communication facilities and resources. This includes the Excluso Bespoke Gifts & Décor website (www.excluso.co.za), email, online business profile and social media platforms. This policy also sets out how all users of these facilities and resources are to ensure that when using these resources that they respect and process another’s Personal Information lawfully and in accordance with the provisions of POPIA.

IMPORTANT:
PLEASE READ THIS POLICY BEFORE YOU MAKE USE OF ANY OF EXCLUSO BESPOKE GIFTS & DÉCOR ELECTRONIC FACILITIES OR PROVIDE EXCLUSO BESPOKE GIFTS & DÉCOR WITH ANY PERSONAL INFORMATION. BY PROVIDING EXCLUSO BESPOKE GIFTS & DÉCOR WITH YOUR PERSONAL INFORMATION, YOU CONSENT TO EXCLUSO BESPOKE GIFTS & DÉCOR PROCESSING YOUR PERSONAL INFORMATION, WHICH WE UNDERTAKE TO PROCESS STRICTLY IN ACCORDANCE WITH THIS PRIVACY POLICY.

2. PERSONAL INFORMATION

Excluso Bespoke Gifts & Décor defines personal information as all information specific to yourself, that is provided to us via our website or any other channel. This includes but is not limited to personal information that is provided to us in the course of our business, while placing orders, asking questions via email or providing assistance with your online or in-store purchases.

This includes but is not limited to the following personal information that you may provide to us when using the website:

• Your name and surname;
• Contact details;
• Delivery address;
• Email address.

With your consent, Excluso Bespoke Gifts & Décor may use your Personal Information to contact you with WhatsApp or SMS marketing, newsletters, marketing or promotional materials, electronic communication and other information that may be of interest to you. You may opt out of receiving any, or all, of these forms of communication from us at any given time.

Excluso Bespoke Gifts & Décor has the highest regard for the privacy of its customers and will use personal information only to the extent required in the normal course of business and to provide the products and services you have requested.

To effectively meet specific customer needs related to our products and services and as required by legislation, we must collect and process certain personal information about you and/or your business to provide you with our services, based on your requirement to ensure that we have the correct and most up-to-date information. However, this is only collected when the information is provided by you, or authorised to be obtained on your behalf.

Excluso Bespoke Gifts & Décor has the highest regard for the privacy of its customers and will use personal information only to the extent required in the normal course of business and to provide the products and services agreed upon or request by you. Sources where we collect and store this information include:

• MEETINGS, MESSAGES OR PHONE CALLS WITH YOU;
• EMAILS FROM AND TO YOU;
• ONLINE CHATS, SUCH AS WHATSAPP, FACEBOOK MESSENGER OR INSTAGRAM MESSENGER;
• DOCUMENTS AND INFORMATION PROVIDED BY YOU OR YOUR ORGANISATION.

Excluso Bespoke Gifts & Décor will also use this information to positively identify you when you contact us.

3. PROTECTION OF INFORMATION

We value the information that you choose to provide us and will therefore take reasonable steps to protect your personal information from loss, misuse or unauthorised alteration. The information we maintain concerning our customers is stored in databases that have built-in safeguards to ensure the privacy and confidentiality of that information.

We maintain electronic and procedural safeguards to guard your personal information. In doing so, we restrict access to your personal information only to our employees who require the information to provide the requested products and services to you, as well as the support service companies mentioned above. Please rest assured that the institutions are also legally and contractually bound to maintain the privacy of the information shared with them.

You must always keep your personal information secret and ensure that you do not disclose it to anyone.

Should you at any time feel that you no longer wish to be contacted by us, you should advise us to that effect in writing. We retain all data that is required for us to discharge our business activities for an indefinite period for historical, statistical and research purposes. We have established appropriate safeguards against the records being used for any other purposes.

Furthermore, all Excluso Bespoke Gifts & Décor employees are bound by internal confidentiality agreements, and we have policies in place to protect your information.

4. SHARING OF INFORMATION

Excluso Bespoke Gifts & Décor does not and will not sell or provide personal information to third parties for independent use. We may, however, share personal information with our suppliers and business partners if that information is required to provide the product or service you have requested. However, our suppliers and business partners will be required to adhere to using your information only as directed by Excluso Bespoke Gifts & Décor.

If required to deliver our products and services, which includes purchasing our products, or asking questions we will share your personal information with other service providers, partners, and suppliers. This information strictly relates to your request. At all times, they will be required to adhere to our policies.

The following list includes but is not limited to some of the instances when we disclose the personal information obtained from you:

• To improve or provide our Products or Service to you.
• When a regulatory authority requests same.
• To comply with any regulation passed under relevant legislation, or any legal process.
• To enforce and protect our rights and property (including intellectual property) and/or where we have a legitimate interest to do so.
• When you have expressly authorised us to do so; or if we undergo a change in ownership.

5. RECEIVING COMMUNICATION FROM US

We will not use your personal information to send you any information about products, services or offers from Excluso Bespoke Gifts & Décor unless you explicitly give us consent to do so. However, we will send our customers communication relating to our products and service to them.

6. LOG DATA

We may also collect information that your browser sends whenever you visit our Website or make use of our online contact forms (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third-party services such as Google Analytics that collect, monitor and analyse this type of information in order to increase our website’s functionality. These third-party service providers have their own privacy policies addressing how they use such information.

7. COOKIES

Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from our website and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not benefit from using some portions of the services on our website.

Please refer to our Cookie Policy here.

8. SERVICE PROVIDERS

We employ third-party companies and individuals to facilitate our service and manage our website. These third parties also provide some services on our behalf, perform service-related functions, and assist us in analysing how our website is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

9. SOCIAL MEDIA AND THIRD-PARTY PLATFORMS

When you link onto social media platforms, including Facebook, Instagram, YouTube, Google My Business or WhatsApp, which may house a reference to us, please note that these are not our platforms and that the use of these platforms will be subject to the relevant platform’ own privacy notices, and that we take no responsibility for your use of these platforms.

Where our website may contain links to third-party websites; if you follow these links, you will exit our website and the use of these websites will be subject to the relevant platform owners’ own privacy notices.

Where you respond to communication we post on third-party platforms, such as Facebook, Google and Instagram, such Personal Information may be shared with those third-party platforms for the purposes of providing you with targeted advertising via the relevant third-party platform based on your provided profile/interests. Refer to our Cookie policy for more details in this regard.

While these third-party websites are selected with care, Excluso Bespoke Gifts & Décor cannot accept liability for the use of your Personal Data by these organisations.

10. CHILDREN’S PRIVACY

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under the age of 18 without verification of parental consent, we will take steps to remove that information from our servers.

11. CONTACT US

Please ensure that you have read and understood the terms and conditions of this Privacy Policy before you provide us with your personal information.

We reserve the right in our sole discretion to amend this Privacy Policy from time to time. Save as expressly provided to the contrary in this Privacy Policy, the amended version of the Privacy Policy shall supersede and replace all previous versions thereof.